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Unused items in their original packaging may be returned or exchanged within 30 days of receipt. Simply return it within 30 days of its shipped date in for a refund of the purchase price, excluding shipping and handling, AND A 15% RESTOCKING FEE (exchanges are excluded). A credit will be issued within 30 days after we receive the returned merchandise.
Securely wrap the package and send your return to the address below via Fed Ex, UPS or insured Parcel Post from the US Postal Services for your protection and to ensure prompt credit. ANDREA CARRANO is not responsible for returned or shipped articles lost during transit. Be sure to include your complete contact info with your return including your name, address, phone number, email address, and andreamocassino.com order number.
Your return will be processed promptly upon its arrival. Processing time for returns is usually 15 business days from the time the return is received. Business days are Monday-Friday, excluding major holidays. An email will be sent to confirm receipt and processing of your return. We are sorry, but return shipping fees are non-refundable.
*Exchanges are shipped within 30 days from return date.
All returns and exchanges should be addressed to:
ANDREA CARRANO - RETURNS & EXCHANGES
14900 Magnolia Blvd
#5058
Sherman Oaks, CA 91413
USA
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
QUESTIONS?
email us: support@andreacarrano.com